Return and Refund Policy
This Return and Refund Policy explains the terms under which customers may be eligible for refunds or returns related to bookings made through Sharothi Online, operated by Dynamic Travels BD UK Ltd.
1. Scope
This policy applies to all travel services booked through Sharothi Online, including flights, hotels, tours, transfers, packages, and other travel-related products.
Due to the nature of travel services, "returns" of services are generally not applicable. Refunds are provided as specified below.
2. Refund Eligibility
- Refunds may be granted in cases of cancellation by the customer, service provider cancellations, or failure to deliver the agreed services.
- Eligibility and refund amounts are subject to the terms of the service providers (airlines, hotels, tour operators, transfer companies).
- Non-refundable fares, promotional rates, or discounted bookings may be excluded from refunds.
3. Customer Cancellations
- Refunds for customer-initiated cancellations depend on the cancellation policy of the specific service booked.
- Advance deposits may be non-refundable unless otherwise specified.
- Cancellation fees and timelines apply as outlined in our Cancellation Policy.
4. Specific Refund Timelines and Policies
a) Flights
- Airlines typically process refunds within 7 to 14 business days after receiving the cancellation request.
- Some airlines may take up to 30 to 45 calendar days depending on their processing and payment method.
- Refunds for non-refundable tickets may not be issued except for taxes or fees where applicable.
- Customers will be informed of any delays.
b) Hotels
- Hotel refunds, if applicable, are usually processed within 14 to 21 business days after cancellation confirmation.
- Non-refundable rates and no-shows are typically not eligible for refunds.
- Group bookings may have different refund timelines as specified at booking.
5. Provider Cancellations and Changes
If a service provider cancels or significantly alters a booking (e.g., flight cancellation, hotel closure, tour cancellation), we will notify you promptly and offer alternative options or refunds as applicable.
Refunds are generally processed within the timelines above, subject to provider terms.
6. Refund Process
- All refund requests must be submitted in writing to info@dynamictravels.uk.
- Refunds, if approved, will be made using the original payment method.
- We are not responsible for delays caused by third-party payment processors or banks.
7. Exceptions and Non-Refundable Items
- Booking fees, service charges, or transaction fees may be non-refundable.
- Changes to bookings may incur fees and affect refund eligibility.
- Travel insurance premiums are non-refundable.
8. Dispute Resolution
- For refund disputes, please contact us directly.
- Unresolved disputes may be subject to the jurisdiction of courts in England and Wales, or alternative dispute resolution.
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